Have Questions?

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Where are you located?
We are located in Toronto, Ontario, Canada.

What is your store about?
We curate accessories that respect people and the planet. Our pieces are thoughtfully created; made using the latest technology in sustainable fashion. 

Our Products:

What are your products made of?
Each product description will have detailed information about the materials used. We source a variety of materials but gravitate to items that are either upcycled, vegan or made of sustainable materials.

What does 'upcycled' or 'repurposed' mean? 
Upcycled items are processed into new items before they are sold. For example- if the description mentions upcycled metal, it just means the gold was melted down and made into a new product or a designer luxury was given new life as a keychain!   

What is PVD?  
Physical Vapor Deposition (PVD) is an environmentally friendly vacuum coating process that actually bonds with the base metal, providing an extremely tough, durable, long lasting product. Suitable for sensitive skin, PVD is waterproof, tarnish resistant, sweat and regular wear resistant compared with standard gold plating.  

What is Vermeil? 
 
Pronounced, ‚Äúver-may,‚ÄĚ vermeil is a thick layer of¬†18k solid gold on sterling silver.¬†You will get the look¬†and feel of gold jewelry but at a fraction of the price.¬†

What is "apple leather"? 
A soft and supple leather made from apples. How? Fruit scraps are blended with a resin to make a new leather material -- apple leather. 50% synthetic and 50% apples.
Do you sell any used items? 
No.

Shipping & Refunds:

Where do you ship? 
We ship anywhere in Canada and the United States of America. Please visit our shipping policy here.

What are the shipping options?
We use standard shipping to keep costs low.

*Expedited may be available for some products at an additional cost. Shipping to the United States is $3.95 for items under $75 USD. 

I just placed an order, when will it ship?
Tracking numbers will be updated within 3 business days of placing your order.  The average shipping time is 2-7 business days.

How can I track my package?
You can track you package by clicking here and entering your tracking number. 

I haven’t received my tracking number. 
If you don't have a tracking number after 3 business days, please email us at info@smartminimalist.shop 

Majority of our jewelry is handmade to order here in Canada. It is possible for a jewelry order to take up to 3 business days to process.

I am not in love with my order, can it be returned? What if there's an issue?
We offer a 100% money back guarantee. You have 30 days to return your items. See our full refund policy for more. 

How long will it take to get my refund? 
A refund usually takes 3 to 5 business days to be credited back to you. This is because of payment processing times. Please note: A refund can only be sent to the original payment method.

I’m Canadian, will I have to pay taxes/duties?
We are located within Canada. Taxes are included in the sale price. International/ US orders may have to pay duties.

Sustainability Claims:

What is sustainable fashion?
Sustainable fashion is a movement with the goal of fostering change in the fashion system. Sustainable fashion concerns more than addressing fashion textiles or products. 

We curate pieces that are classic and do not follow any "seasonal fads". We keep products in stock, in small batches. We do not over produce our "Smart Minimalist Exclusive" items. Once it's gone- it's gone! 

How do you manage your environmental impact? 
We started planting one tree for every order to help offset the impact of shipping our products. Learn more here.  

How are your products sustainable?

We try to be as transparent as possible on the description and the material section of the product listing. We also list where the item was manufactured on the product listing.  

If you have any additional or specific questions about a product and its origins, please email us: info@smartminimalist.shop.  

Learn more about our commitment to sustainability here.  

Tell me about your Canadian products. 
If an item is Canadian designed or locally made, it will be labeled as Canadian. You can also check out our Canadian Designer section to see only 'Made in Canada' items.

For an item to be added here or tagged as Canadian, it must made or designed in Canada or from a Canadian company/brand. 

How do I contact your company if my question isn’t answered here?  

Please email us: info@smartminimalist.shop 
You can also contact us by phone (647) 849-7079.